Exchange and Return Policy

We want you to be completely satisfied with your purchase from AquaFit Soul. If for any reason you're not happy with your order, you may request an exchange or return within 7 calendar days of receiving your item.

Please note that minor variations in color or size (up to 5%) may occur and are not considered defects.

📦 Return & Exchange Conditions

To be eligible for a return or exchange, your item must:

Be in new, unused condition
Include all original packaging, tags, manuals, and accessories
Be free from odors, stains, or alterations (e.g., hemming or resizing)

Items that do not meet these conditions will not be accepted and will be returned to the customer.

🔁 How to Request a Return or Exchange

To initiate your request, email us at
📧 contact@aquafitsoul.com
with the subject line: Return/Exchange Request

Please include the following in your message:

Your full name and order number
Reason for the return or exchange
Clear photos of the item and the shipping label on the package

We will respond with the next steps within 1–2 business days.

⚠️ Requests are only processed via email. We do not handle returns or exchanges via WhatsApp or social media.

🚚 Shipping for Returns

Customers are responsible for return shipping unless the item arrived damaged or incorrect
Return shipments must be sent via a trackable shipping service
We will provide the return address upon approval of your request

In some cases, we may approve the refund or exchange without requiring the item to be shipped back. This will be clearly communicated if applicable.

💳 Refunds

Approved refunds will be issued within up to 10 business days of item inspection and acceptance.

Refunds will be processed via the original payment method used at checkout (Apple Pay, PayPal, or Stripe)
You will receive an email confirmation once the refund is processed
Processing times may vary depending on your payment provider

Note: We do not issue refunds to different payment methods or third-party accounts.

⏱️ Processing Timeline

Please allow up to 30 business days for the entire exchange or return process to be completed, including product evaluation and refund or store credit issuance.

By placing an order on our website, you agree to this Exchange and Return Policy. We reserve the right to update this policy at any time without prior notice.