Frequently Asked Questions (FAQ)

📦 What is the delivery time?

Here are the maximum timeframes:

• Payment confirmation: 1 to 3 business days
• Order processing & shipping: 3 to 5 business days
• Delivery time: 5 to 15 business days, and in some cases, up to 25 business days depending on your region

These are maximum estimates — most customers receive their orders sooner.
All timeframes are counted in business days (Monday to Friday). Weekends and holidays are not included.

🔒 Is this site secure?

Absolutely. Our website is 100% secure. All transactions are processed through encrypted technology, ensuring your payment and card data are fully protected — not even we have access to them.
We use trusted global payment gateways like Stripe, Apple Pay, and PayPal so you can shop with complete peace of mind.

🛍️ What is the status of my order?

After completing your purchase, you will receive a confirmation email. (Please also check your spam or junk folder.)

Once your order ships (typically within 3 to 5 business days), you will receive a tracking number via email.

You can track your order at any time at:
👉 https://aquafitsoul.com/pages/track

Note: It may take a few days for the tracking number to become active in the carrier’s system. If you see a “not found” message, please wait and try again later.

📧 I didn’t receive a confirmation email. What should I do?

Please check your spam or junk folders — our emails may land there depending on your email provider's filters.
If you still can’t find it, email us at:
support@aquafitsoul.com
We’ll be happy to resend the email or update your email address in our system.