Frequently Asked Questions

Frequently Asked Questions (FAQ)

📦 What is the delivery time?

Here are the maximum timeframes:

  • Payment confirmation: 1 to 3 business days
  • Order processing & shipping: 3 to 5 business days
  • Delivery time: 5 to 15 business days, and in some cases, up to 25 business days depending on your region
These are maximum estimates — most customers receive their orders sooner.
All timeframes are counted in business days (Monday to Friday). Weekends and holidays are not included.

đź”’ Is this site secure?

Absolutely. Our website is 100% secure. All transactions are processed through encrypted technology, ensuring your payment and card data are fully protected — not even we have access to them.
We use trusted global payment gateways like Stripe, Apple Pay, and PayPal so you can shop with complete peace of mind.

🛍️ What is the status of my order?

After completing your purchase, you will receive a confirmation email. (Please also check your spam or junk folder.)

Once your order ships (typically within 3 to 5 business days), you will receive a tracking number via email.

You can track your order at any time at:
👉 https://aquafitsoul.com/pages/track

Note: It may take a few days for the tracking number to become active in the carrier’s system. If you see a “not found” message, please wait and try again later.

📧 I didn’t receive a confirmation email. What should I do?

Please check your spam or junk folders — our emails may land there depending on your email provider's filters.
If you still can’t find it, email us at:
support@aquafitsoul.com
We’ll be happy to resend the email or update your email address in our system.