Shipping and Delivery Policy

🌍 International Shipping

Our products are shipped directly from our partner manufacturers to the address provided at checkout. We operate through direct international shipping, with production partners in Europe and Asia, and a distribution center based in China.

If you do not agree with international shipping, we kindly ask that you do not complete your purchase to avoid potential misunderstandings.

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⏱️ Shipping & Delivery Times

Once your payment is confirmed, your order will be shipped within 3 to 7 business days. The average delivery time is 10 business days, depending on your location and customs processing.

We use reliable shipping services such as USPS Priority Mail, FedEx International, and other trusted carriers for most U.S. deliveries.

• The maximum delivery time as outlined in our policy is 25 business days

• Most orders are delivered well before the maximum timeframe

• Delivery time may vary depending on factors such as customs inspection or carrier delays

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⚡ Express Shipping Option

Our express shipping option prioritizes faster handling and dispatch (typically within 4 to 5 business days), but it is not equivalent to domestic services like USPS Priority Express or FedEx Overnight. Express orders still follow our standard international logistics flow.

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🚨 Customs & Import Inspections

As this is international shipping, if your order is selected for inspection by U.S. Customs and Border Protection, that inspection period is not included in the estimated delivery time. However, all taxes and duties are prepaid by AquaFit Soul — there are no extra costs to you.

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📦 Out-of-Stock Items

If your chosen item is temporarily unavailable, we will offer:

• A replacement with another available product (at no additional cost), or

• A lead time of up to 14 business days to restock the item, plus a full refund of express shipping fees if applicable

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📬 Order Tracking

Once your order is shipped, the carrier will provide a tracking code within 7 business days, which will be sent to your registered email address. You can use this code to track your order status in real time.

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💳 Payment Confirmation

Payments are securely processed through Apple Pay, PayPal, and Stripe. Orders are typically approved and confirmed within 1 to 2 business days.

The estimated delivery window begins after payment confirmation by the payment provider.

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📌 Estimated Timelines

All timeframes refer to business days (Monday through Friday, excluding holidays).

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⛔ Delays & Refunds

In rare cases where delivery is not completed within 90 business days of payment approval, we guarantee a full refund of your order.

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🛃 Customs Holds

If your package is held for customs inspection, this time is not included in the standard delivery estimates. Rest assured, you won’t pay any extra fees, as AquaFit Soul handles all duties and import taxes.

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📦 Delivery Issues

If you haven’t received your order, please check the following:

• Delivery Date: Check the estimated delivery time in your confirmation email

• Shipping Address: Ensure the address provided at checkout is accurate

• Payment Status: Confirm that your payment was successfully processed

• Missed Delivery: After two failed delivery attempts, your package may be held for pickup at a local post office for 7 days

Note: Delivery times cannot be scheduled, changed after dispatch, or expedited once in transit.

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We’re committed to delivering the best experience possible — with transparency, reliability, and respect for all our customers. If you have any questions, feel free to reach out to us at contact@aquafitsoul.com.